Jobs at Best Practical Solutions

We are Best Practical Solutions, the people behind Request Tracker (RT), one of the most popular open-source ticketing systems in the world, and its companion application, Request Tracker for Incident Response (RTIR). RT and RTIR are used by organizations large and small, across all industries including: private and public companies, security teams, academic institutions, government agencies, and non-profits. We've been around since 2001 and are entirely self-funded. We are both contributors to, and beneficiaries of, the free software ecosystem; you can find all of our code on GitHub.

RT, being free software itself, is absolutely free to download, deploy, and even modify. We've built a business around providing a full range of services to help our customers get the most out of RT. We offer managed hosting, commercial enterprise support, professional installation and upgrades, and custom development where we bring our expertise to address an organization's specific set of challenges. All of our engagements, whether sponsored by a customer or done for our community, provide the satisfaction of knowing we're helping people solve real problems every day.