Director of Development - Head of CVT

Salesfloor

Montreal Remote

Full time

May 20

Company: 

Salesfloor’s mission is to revolutionize the retail sales and service experience by combining human connection with the power of AI. Our award-winning virtual selling platform provides associates an app they use to personalize communication with shoppers both in-store and online using a mix of live chat, video calling, e-mail, SMS and social channels. Using Salesfloor associates help shoppers find the right products, get promotions, check inventory, and more, ultimately delivering the world’s best omnichannel retail experience. During the pandemic over 45,000 product experts from stores around the world have driven more than $2 billion in sales.  

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Founded in 2013 in Montreal, Canada, Salesfloor is a profitable company on a mission to unlock the power of today’s omnichannel sales associate by connecting them with shoppers online and in-store. Our team of “Salesfloorians” believe that associates are product experts, trusted advisors and social influencers for customers in their local communities. In today’s omnichannel world, retail chains have a unique opportunity to leverage their biggest competitive asset: their people.

Role Overview:

Reporting to the Chief Technology and Product Officer the Director of Development role is also the head of their own autonomous Customer Value Team (CVT) comprised of product designers, product managers, developers and quality assurance people. Each CVT is responsible for defining their own roadmap, working directly with our Client Services team to connect with customers and associates to understand their needs. Each CVT leader is given an unusually wide latitude to define and deliver success on their own terms. We like to think that each CVT is its own self-contained startup unit so this role is well suited to entrepreneurial minded leaders who thrive in a low oversight, high responsibility environment where they are trusted to build and coach their teams, connect with customers and users, and innovate to deliver value in a repeatable, predictable and high quality way.

Responsibilities:

  • Lead a cross functional team of designers, developers, product managers and quality assurance personnel, setting goals and maintaining high standards for achievement
  • Work with VP Product Management to develop CVT roadmap that benefits shoppers, associates, retailers and Salesfloor
  • Work with Client Services to roll out new features to customers and monitor performance and results, optimizing as needed to achieve desired business goals and KPIs (or killing features that don’t work!)
  • Constantly assess and improve team culture, strategy, and tactics creating a flywheel for performance

Requirements

  • Skilled and tenured manager of product development teams
  • Hands-on experience as a developer or product manager with examples of successful product launches and achieving business results for customers 
  • Comfortable from roadmap definition through to launch and feature iteration 

Perks

  • While our office in Montreal is available to everyone, we offer a flexible work from home policy including a $500 home office setup benefit
  • Health care and dental coverage for all full time employees (Blue Cross) 
  • National telemedicine service, paid for by the company for full time employees enrolled in our benefits program. 
  • Generous compensation and bonus 
  • As a rare profitable startup, Salesfloor offers the speed, impact and excitement of startup culture while also offering the stability and lessened risk of a larger public company
  • Founders and leadership team have a proven track record for successful start-ups and previous exits that have put proceeds into the hands of employees


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