Global Director of Product

350.org

Anywhere Remote only

Full time

Aug 17

350.org is looking for a visionary Global Director of Product who will own and drive the team’s overarching Product strategy. Our Product team is responsible for shaping 350.org’s activism technology with technical expertise, long-term stewardship, data-driven insights and bold plans.

About 350.org 

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here.

350.org is an equal opportunity employer. 350.org strives to be an inclusive and collaborative group of people who bring a variety of approaches to the work we do. We’re committed to the principles of justice, and we try to build a safe workplace where everyone is treated fairly and enjoys working together. We value new perspectives, ideas of all sorts, and different ways of working. Diverse perspectives and experiences improve the way 350.org carries out our work – including what we decide to work on and how creatively/effectively we do that. We do our best to make staff positions accessible to all potential team members, regardless of race, national origin, ethnicity, age, disability, assigned gender, gender expression or identity, sexual orientation or identity, religion or creed, veteran status, marital or parental status, and genetic information. We also strive to include team members in communities most impacted by climate change or impacted by other kinds of environmental, social, and economic injustice.

About the Global Director of Product role.

We are looking for a visionary Global Director of Product who will own and drive the team’s overarching Product strategy. Our Product team is responsible for shaping 350.org’s activism technology with technical expertise, long-term stewardship, data-driven insights and bold plans. The tool stack encompasses the organisation’s website platforms, broadcast communication tools (email and SMS), advocacy action tools, distributed organising and fundraising platforms, CRM systems, data and analytics. As Product Director, you would bring a sharp judicious mindset, use your vantage point to balance many competing priorities, and ensure that the team is set up to effectively identify and act on evolving organisational, technical and user needs with the most creative and strategic use of available resources. Working with 12 dedicated staff in Engineering, CRM, Organising and Campaigning tools, Data and UX/UI Design - you will shape our technology offering to the climate justice movement.

In close collaboration with the Head of Public Engagement and as part of the PE Leadership Team, you will be instrumental in connecting the big picture of product goals with our wider vision for effective engagement; our blueprint to build a stronger, better connected, and more powerful climate movement. This includes bringing leadership and the product team’s expertise in testing and understanding our audiences to initiatives such as:

  • Resourcing the Movement: We channel people’s anger and frustration into clear actions they can take. We will continue to build our supporter base with a focus on the Global South to strengthen our campaigns globally.
  • Strengthening our role in shifting the overarching discourse on climate action: In order to achieve our ambitions, and be a part of the change that the world needs so urgently today, we will coach tech expertise internally and in the wider movement 
  • Developing 350.org as a leader and innovator in the tech-for-good and social justice movement sectors.

Responsibilities:

Product Strategy & alignment

  • Own the Product Strategy, vision and roadmap, part of our overarching Engagement Strategy, and ensure alignment with the organisation’s broad goals and objectives.
  • Work with the Product team leads to weigh up strategic priorities for the development of our data, engineering, organising and campaigning and CRM systems, and how they will work together to advance the mission.
  • Inform senior leadership level decisions with strategic insight and context on innovations and adaptations to technology in support of organisational decisions, with relevant cost and timeline considerations.
  • Help develop and champion the strategic priorities of the Public Engagement department and drive cross-organisational collaboration around crucial engagement themes such as:
  • Inclusive engagement experiences: designing new ways to ensure the voices of people from around the world - especially those of the youth and indigenous and frontline communities - are represented and responded to
  • Movement support: Turning people power into a critical change-making lever, oftentimes playing an important behind-the-scenes role to amplify the work of key movement groups such as the burgeoning youth climate activists’ movement
  • Safety: Enhancing digital security as this becomes an increasing area of concern for activists
  • Innovation and partnerships: Offering thought leadership in how technology can advance social change, and exploring collaborative projects that leverage partnerships across sectors to drive tech-led projects that support the movement.
  • Justice: Intentionally using JEDI principles (Justice, Equity, Diversity and Inclusion) as a key lens to highlight the intersectionality of climate and social justice issues in all our work
  • Design thinking: Connecting with our audiences so that we may design engagement experiences to fit their changing lives.
  • Data-informed decision making: Encouraging a culture of learning and strategic use of testing to guide investments in the years to come

Management & leadership

● Line manage 4 functional product leads (including Lead Developer, Senior Organising & Campaigning and CRM Product Managers and Data lead) and a UX/UI Designer.

● Coordinate team-wide spaces and calls, nurturing collaboration, learning, experimentation and product thinking.

● Develop team-wide ways of working and tactical approaches to collaboration and priority-setting, such as sprints.

● Mentor and coach team members and support their skills development.

● Ensure smooth working relationships focused on open communication, mutual support, and proactive resolution to potential problems.

●Advocate for clear and collaborative ways of working between Product and other teams. Ensure Product is engaging in strategic listening and discovery across the organisation, and teams are accessing Product’s expertise in user research and data-informed decision-making.

● Allocate budgetary and staff resources to meet the needs of the team and the organisation

Competencies:

Leadership and Management: Talented manager of people and projects in a fast-moving, highly collaborative environment. ​Ability to set and operationalize strategic goals, inspire people, set clear expectations, provide guidance and support, and recognise great work.

Technical:​ To support 350.org’s varied, global and multilingual work, we use a broad tool stack which currently includes Wordpress multisite networks, Action Kit, Salesforce, Controlshift, Action Network, New/Mode and Civis Analytics amongst others. Many times, instead of building tools from scratch, our team generally strives to use the best activism tools available and customise, adapt and integrate them to our needs. You do not need to be an expert in every tool in our current tech stack but you will be proficient in the use of similar digital platforms and familiar with non-profit sector or activism technologies and ways of working.

Communication:​ Outstanding communication skills. Ability to effectively craft and deliver concise and informative communications. Ability to listen to and address concerns of others, and to transfer and translate information from one level or team of the organisation to another.

Self-Management:​ Ability to set professional boundaries, and support others to do the same. Resilient and able to manage self and keep composure in times of stress. Able to work independently with minimum supervision.

Justice and Equity: ​Must embrace the principles of workplace justice, diversity and inclusion and apply them to day-to-day work. Brings a good understanding of how justice and accessibility show up in the domain of technology. 

Others:​ Organised, detail oriented and accurate. Able to create work plans and anticipate deadlines. Be comfortable juggling multiple priorities with competing deadlines. Must believe and embrace 350.org’s vision, mission, and progressive values.

Required Qualifications:

  • At least 10 years experience in building technology or leading others to build technology, at least  some of which was in a campaigning or organising context. 
  • At least 3 years experience as a senior leader/manager in the realms of technology, product or data.
  • Experience with product strategy development and data-informed decision-making. 
  • Excellent problem-solving skills.
  • Adept and experienced in working cross-culturally and internationally.
  • Experience working in the global south or with global south campaigners and organisers.
  • Familiarity with the campaigning style and theory of change of 350.org or similar
  • organisations.
  • Professional-level fluency in English.

Desired (but not required) skills and experiences:

  • Experience with Agile methods and working in sprints, or co-ordinating them.
  • Experience in responsibly managing budgets and spending.
  • Previous experience of coaching and/or and a commitment to coaching, development and skill-building of team members.
  • Familiarity with our current tools (including Wordpress, ActionKit, Salesforce, Controlshift, Action Network, New/Mode, Google analytics, Civis Analytics) would be desirable but not essential.

We are looking for someone who is comfortable working both independently and in teams, highly responsive, and able to lead initiatives as well as take direction from others.

Position Type: Full Time

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: Level 4.2

Location: This role can be remotely performed in the countries we are currently operating in. Countries are: Argentina, Australia, Belgium, Benin, Brazil, Canada, Colombia, Fiji, France, Germany, India, Indonesia, Italy, Japan, Kenya, Netherlands, Nigeria, Philippines, Poland, Senegal,Singapore, South Africa, Spain, Sweden, Taiwan,Trinidad and Tobago, Turkey, United Kingdom.

For USA: This position can be performed remotely in the following states: CA, CO, GA, MD, MA, ME, MT, NY, NC, PA, VT, VA, WA, or Washington, DC.

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If you have suggestions for us on how to do this better, we really value your input and strongly encourage you to write to us at jobs@350.org with the subject line ‘Hiring Feedback’.


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350.org

A Global Movement to Save Climate Change

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