Launch Operations Support Engineer

Port Saint Lucie, FL

Your Impact:

Challenging Today. Reinventing Tomorrow.

We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

We are launching people to the Moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs.


Areas of responsibility include but are not limited to:

  • Support Preparation Activities - Allocate and provision Firing Room resources, both hardware and software, using standardized configurations. These tasks include software loads, hardline patching, system initialization, and system readiness testing.
  • Real-Time Support Actions - Proactive tasks necessary to provide uninterrupted support, supply information required, and prevent impacts and outages. This includes system monitoring, data recording, system administration tasks, as well as real-time coordination of scheduled and unscheduled activities and events.
  • Problem Management and Troubleshooting - Identification, documentation of hardware and software issues.
  • Other Operational Support Functions - Primary Communications Interface to the Test Team, Environmental Monitoring and Disaster Preparedness and Recovery.
  • Develop and maintain operational procedures.
  • System monitoring and analysis, including maintenance of system logs and file systems, account privileges, and analysis of issues.
  • SMC Administration - Configure hardware maps, provision, and configure the non-xxid platforms.
  • Support technical meetings.
  • Perform other related duties as assigned.

Access to Kennedy Space Center Amenities

While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:

  • Child Development Center
  • Discounted tickets to local attractions and theme parks
  • Credit Union
  • Fitness Center
  • Barbershop
  • NASA Exchanges

Flexible Schedule and Telework

We value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department’s demands and needs.

Here’s what you’ll need:

  • Bachelor’s degree in an IT field or three (3) years of experience in an IT field of specialization.
  • Depending on the candidate’s experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.

Job Requirements

  • Strong background in Linux is required.
  • Must be able follow complex procedures and pay attention to details.
  • If offered a position, proof of U.S. Citizenship or Legal Permanent Resident/Green Card holder of the United States is required.

Physical Requirements

  • May be required to climb stairs to access equipment for trouble shooting.
  • Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
  • Position may involve extended periods of sitting or standing.
  • Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
  • Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

Work Environment

  • May be required to work inside and outside throughout the test complex.
  • Position may require individual to travel daily to different areas on site.
  • Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand, may be required to access various locations on the facility.
  • Climbing ladders and platforms may be necessary.
  • All work must be completed in a safe manner in accordance with NASA and company safety standards.

Equipment and Machines

  • Computers and printers used for producing reports and schedules.
  • Variety of equipment used in testing.


  • Full-time work hours.
  • Position may require occasional overtime, including weekend work, depending on task.
  • Must be dependable and punctual.
  • Shift work may be required.

Other Essential Functions

  • Must be able to accurately communicate ideas in writing and verbal communication.
  • Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
  • Must comply with all “drug free workplace” requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
  • Government security clearance may be required in the future.
  • Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.
IT support /IT Systems Administrators
North America

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