FPI Tier 2 Enrollment Support Engineer

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

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Our preferred qualifications:

• Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA
• Solid understanding of vehicle electrical architectures and components
• High level of interpersonal skills to effectively connect with a diverse group of people and cross-functional teams
• Ability to respond and prioritize several demands from different teams and point of view
• Ability to drive Quality/Performance attitude into different levels inside the Company
• Maintain resilience as new tools/processes are established upon teams already working with other demands

Minimum requirements we seek:

• Diploma or Degree in Electrical Engineering, Computer Science, Information Technology, Data Science or other scientific field of study
• 2+ years of experience in handling Connected Vehicle related Quality concerns
• 1+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations
• 1+ years of experience with JIRA

What you’ll be able to do:

• Ability to communicate technical concepts to the leadership teams
• Monitor, prioritize and drive actions to address customer technical concerns from various sources, such as: Fleet Customer Critical issues, Technical Hotline, Business Account Feedback, etc.
• Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues proactively as well as to support accurate prioritization on improving Traditional Quality Metrics
• Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience
• Maintaining relationships with different employees and departments within the Ford Pro vehicle enrollment ecosystem.
• Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features.
• Proactively identify and capture peer support to quickly solve any issues affecting customers
• Offer information and support to users, account managers and onboarding specialists.
• Communicate with customers as needed on steps to resolution of an issue raised.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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