Service Engineer
Job description
Job Duties:
- Support the Customer Support Manager/Director on Auxiliary Power Unit (APU)-related aftermarket technical activities.
- Provide answers to customer's technical requests (troubleshooting and technical solutions based on accepted practices) and follow up on products performance dashboards.
- Work closely with aircraft manufacturers and operators on product technical evolution and improvements.
- Monitor product development and field issues; report and launch technical resolution of in-services issues with Program Management and Engineering.
- Train operators and aircraft manufacturers' personnel on Auxiliary Power Unit (APU) functionalities and operations.
This position requires a bachelor's degree (or foreign equivalent) in Mechanical Engineering, Electronic Engineering, Aerospace Engineering or related field and 5 years of experience in the job offered or in engineering in the aerospace industry. Two years of stated experience must include interfacing with customers on their support needs. Stated experience must also include: working effectively with internal and external customers and across functions; structure of and usage of technical and maintenance documents; recommending product improvements and modifications of associated APU components; experience with economics, performance characteristics and specifications of the products for which APU engines are designed; understanding the maintenance cost and installation consideration of the products and their impact on the performance of the products in service; experience with basic concepts of contracts management and procurement; and basic principles of the logistics flows internal and external to the company and process improvements.
Complementary description
Safran Power Units San Diego, LLC (Formerly Microturbo APU, LLC) offers eligible employees medical, dental, vision, life insurance, and short-term disability benefits. New employees receive up to 80 hours of vacation time annually. Employees receive 12 paid holidays throughout the calendar year. In addition, employees have access to an Employee Assistance Program, an Educational Assistance Program, and a Wellness program. For retirement planning, employees have access to a 401k plan, an International Group Savings Plan (PEGI), and a Safe Harbor contribution. The company offers alternative work schedules and flexibility (Workflex) and performance-based annual merit increases. Compensation including a base salary of $143,187 per year to $150,000 per year. The salary rate may vary within the anticipated range based on factors such as selected candidate's experience. Please apply online at Careers section https://www.safran-group.com/jobs.
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 83,000 employees and sales of 19 billion euros in 2022 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran ranks among Forbes magazine's Top 30 best employers in the world.
Safran Power Units is specialized in designing and manufacturing auxiliary generators and starter systems for civil and military aerospace, jet engines for missiles and target drones. The company is a world leader in its field with over 21,000 systems delivered worldwide since its inception in 1961.
Bachelor's Degree
More than 5 years
